We are human beings too

Had a shitty customer on Fri. He said he will take the matter to higher management. I don't think I did anything wrong, but it was probably the way that I handled it pissed him off. It was my attitude and that I was not professional. I can't stop him from writing in. Watever. My colleagues said that he is probably an empty vessel - say say only, no action one. I have alot of outstanding stuff which have to be settled by next Fri. I really have no time or energy to deal with him. Peng told me that I should hang my troubles on a tree and take them down only when I go back to work tomorrow. Erm, easier said than done.

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I brooded over it last nite. I couldn't sleep. That's me. Then I started solving sudoku puzzles to keep my mind occupied. I managed three puzzles is within an hour. Not too bad. If only handling customers is as easy as solving sudoku puzzles. =(

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They say Customer Service is challenging. And one should feel a sense of accomplishment when he can handle difficult customers and 'turn the situation around' and 'transform' them into satisfied and happy customers. I always wonder who 'they' are. I think there are only two groups of 'they'. Those who have never been in the service line and those who sell customer service courses - for a living, of cos. PUI them.

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When a customer wanna be difficult and unreasonable, NOTHING can turn the situation around, NOTHING can 'transform' them. Customer service officers are not robots, customer service officers are not Transformers. We are human beings too. 我们也是娘生的 ...