Auntie thinks it's not cool to speak mandarin

I brought my watch for servicing today. The service centre is only open on weekdays, 9-5.

When I reached, I was made to fill in my particulars, name, i/c no, address, etc. In one of the section, I was asked to select - Language spoken. There were only two boxes – English and the other, Mandarin. They did not indicate the word ‘preferred’ and since I am bilingual, I ticked both boxes.

I was then asked to take a seat while they checked my watch. After checking, a lady shouted my name. She was very loud … and very clear. I was pleasantly surprised that she could pronounce my surname correctly.

I went up to her … she lady started speaking to me in mandarin. In her ‘young-lady-you-listen-carefully’ tone, she went on to explain very loudly and clearly that their watches may require servicing every 3 years. Since I did not service my watch for the past 5 years, a lot of parts are probably faulty and need to be replaced. When I asked her if Alice can collect the watch on my behalf, she kinda forced a smile and said ‘我们是认单,而不认人的hor’. What she meant is that the bearer of the collection slip can collect the watch, no verification will be required.

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Dear Auntie,

Since you serve mandarin-speaking customers everyday, can’t you phrase your sentence in a nicer way like … ‘你的母亲只需要带这个单来，就可以了’. I didn’t feel good throughout our conversation. I felt like your kid. I don’t think you served me well. If you were younger and if there were less people in the service centre, I would have bitched back and I will make sure I top your most-hated-customer list.

What didn't you serve me the same way you served others? Is it because I chose mandarin as my spoken language? Is it because you don’t like to serve mandarin-speaking customers? We had a 华语 COOL campaign and the campaign was very successful. So you think it’s not so cool to speak mandarin, huh?

Auntie, I hope you serve all your customers equally.
It’s for your own good.